Rental Payments, Cleaning and Returns
Online orders with shipping only. No in-person appointments, home visits, local pickup, or local drop-off. Virtual appointments are available by request.
Reservation payment and rental balance
Your reservation payment is credited toward the total rental price. The itemized quote states its amount, the remaining balance, and when each payment is due. Reservation payments are separate from refundable damage deposits.
Customer cancellations
Before you pay, your written agreement states the cancellation terms and any reservation amount that may be retained. Any nonrefundable amount applies only as disclosed in that agreement and permitted by law. We do not add an undisclosed cancellation charge.
If we cannot fulfill your booking
If The Look District cannot provide your confirmed rental, we refund the amounts paid for that unavailable rental, including the reservation payment and refundable damage deposit. Any substitute gown requires your agreement. Your statutory rights remain in effect.
Routine cleaning is included
Professional cleaning after ordinary use is included in the rental price. Please return the gown without washing or cleaning it. Ordinary wear and routine cleaning are not damage.
Refundable damage deposits
Any security deposit is disclosed before payment and is refundable, subject to lawful, documented deductions described in your agreement. After return and inspection, we aim to refund the undisputed balance within five business days. If specialist assessment is needed, we contact you within that period with the reason and expected timeline.
Damage, loss and late returns
Your agreement specifies the return deadline and any reasonable, disclosed late-return terms. For damage beyond ordinary wear or loss, we provide an itemized explanation and supporting records. We do not charge both full replacement and repair for the same loss. No unlimited later card charge is authorized by this page.
Return shipping
Return the gown and accessories using the tracked service and instructions confirmed in your agreement. Outbound and return shipping are itemized separately before payment, including return-label arrangements. Your agreement confirms planned delivery, selected rental dates, and the exact carrier handoff deadline. Return transit after timely carrier handoff is excluded from your selected rental period. Retain the carrier acceptance receipt and contact us promptly about delays. Extensions require written agreement.
Your full quote before payment
Before you pay, we provide the garment name, size and available measurements; disclosed condition and included accessories; event date; planned delivery, wear dates, shipping costs and services, return-label arrangements, and carrier handoff deadline; total rental price including routine cleaning; reservation payment credited toward rent; remaining balance and due date; separate refundable security deposit; applicable taxes; and any other agreed charge. There are no undisclosed mandatory fees.
Review your agreement first
You receive the complete booking agreement before payment and can ask questions before accepting it. Any cancellation retention formula, late-return rate and cap, damage valuation, and deposit-deduction process must be stated there. We do not add new charges or change agreed terms without your express agreement. Your confirmation includes a copy of the accepted terms.
Fit and garment condition
Please review measurements and condition details before booking. A size label alone does not guarantee fit. Request a virtual sizing consultation and report any concern before wearing the gown. We record pre-existing marks or damage and provide condition records for review. Product photos should represent the actual garment; request clarification if a detail is unclear.
Questions and disputed charges
Contact us through the store contact page before booking or as soon as a concern arises. For a proposed extra charge or deposit deduction, we provide an itemized explanation and supporting condition photos, estimates or invoices as appropriate, and an opportunity to raise a concern. This does not restrict your statutory rights or payment-dispute rights.
Rental duration options
- 4 days: the gown’s standard rental price.
- 7 days: standard rental price plus $20.
- 10 days: standard rental price plus $35.
Routine professional cleaning is included. Outbound and return shipping are additional and disclosed before payment. Availability must be confirmed for the full selected period.
Your rental starts on the confirmed delivery date. Choose 4, 7, or 10 days and hand the return package to the carrier by the exact date and time in your agreement. Outbound transit and return transit after timely carrier handoff do not count toward your rental period. Contact us promptly about delivery delays.